We recommend cleaning marks with a damp cloth.

• Cleaning with a damp sponge or cloth will be the best way to clean any dirty marks off this product.
• Cushions are filled with a luxury polyester fibre that creates a lovely "loftiness" that will bounce back to life.
• If you wash the cushion in the washing machine, the fibres tend to move about and clump up which might spoil the look of your cushion.
• The print on the outer fabric will not run.

What happens if the Lux. Fibre gets wet or is washed in the machine?

• No harm will come to the polyester fibre in theory, getting it wet is inadvisable though don't panic, just dry it out normally at room temperature though don't put it in the dryer.
• We found on testing that if you do put the cushion in the washing machine, it will dry out ok though the tumbling in the washing machine tends to make the fibres all clump together and become less evenly spaced in the cushion.

What type of Fibre is used to fill our cushion & pillow Products?
Generally speaking, we use a luxury, spiral twisted and smooth-coated polyester fibre (Lux.) to fill our cushion products. Normal fibre can become lumpy over time but ours will bounce back time and again and has the benefit of being Hypoallergenic.

Does the Lux. Fibre have a Fire Rating?
Yes. We buy our fibre only from a trusted UK source that has their fibre meet the Furniture (Fire) (Safety) Regulations (BS5852). We regularly obtain updated certificates to check the latest batches meet the current requirements.

What happens if the Lux. Fibre gets wet or is washed in the machine?
No harm will come to the polyester fibre in theory, getting it wet is inadvisable though don't panic, just dry it out normally at room temperature though don't put it in the dryer. We found on testing that if you do put the cushion in the washing machine, it will dry out ok though the tumbling in the washing machine tends to make the fibres all clump together and become less evenly spaced in the cushion.

How do Buckwheat Cushions feel ?
Buckwheat filled cushions have a firm feel though certainly not hard; the hulls inside move about just like a fibre filled cushion would and mold to shape as your body rests against the cushion. All our buckwheat cushions will provide a firm support, far more so than a feather filled cushion or one with polyester fibre and they are definitely worth a try if you have never had one before as they are totally organic and natural.

Can Buckwheat Filled Products be heated in the microwave?
No. Buckwheat products are intended for sleep and rest only and must never be heated or cooled.

Is the Buckwheat used Organic?
No. We use "Low Impact Crops" of Buckwheat to help balance the extraordinarily high cost that truly organic Buckwheat would add to the products by using a Low Impact Grown Crop of Buckwheat. Low Impact means the crop is not sprayed with any pesticides and therefore helps reduce costs but maintain the ethics of the buckwheat we use.

What are buckwheat hulls used?
Buckwheat Hulls are the outer husk of the all-natural buckwheat plants. Buckwheat isn't actually wheat at all but a fruit and the husk is the outer parts of the hull that protects the wheat inside.

What are the Organic Fabric Options?
Where shown, this product has an Organic Fabric Option. We purchase organic fabric from trusted UK Fabric Merchants who are registered under the Global Organic Textile Standard (GOTS) to enable full traceability of the fabric we use through to the final product you are purchasing today.

Is the Lavender Organic?
Yes. We purchase Organic Lavender from our Grain & Seed Merchant in the UK and they have sourced genuine lavender buds for our heat packs. This is not a scent, we add the flower buds from Organic Lavender for the most exquisite fragrance.

Can this product be washed?
Please refer to the "Instructions" tab for detailed information on cleaning this product and any care label sewn into the product itself.