Returning your Goods (Ecommerce)

Clear Prospects Ltd Ecommerce Terms & Conditions apply where full details of Returns can be found.

The following information is for help and guidance only. We want you to be entirely happy with your purchase from us.

Personalised & Photo Products

• we aim to rectify any mistakes we might have made in personalising your product with a replacement product.
• these personalised products cannot be refunded as they made to order as defined in our terms and conditions.

Refund of Return Postage

• for general returns, we do not refund return postage costs or supply a pre-paid returns label.

Important Information when returning goods to us

• please contact us in advance of any return so we can guide you on the options available to you including authorisation for any return.
• if returning goods is approved, please ensure you use a secure returns delivery method to guarantee the delivery will arrive back with us.