Clear Prospects Ltd manufacture almost all items to order.
PLEASE ALLOW US TIME TO MANUFACTURE THE GOODS and despatch using a delivery methods of your choice depending on how urgently you need your order.
HOW LONG WILL IT TAKE TO GET MY ORDER ? We process and despatch orders Monday to Friday and not at weekends or bank holidays. We aim to get your order to you as soon as possible though almost always within 2-10 days from order date. We scan your order and email you during each stage through processing to final despatch so you will always know where we are up to.
URGENT DESPATCH ? If your order is urgent, the only guaranteed despatch is to select one of our overnight services where we will process your order ahead of the rest (see below). If it placed before 12 noon, we will usually send out the same business day for you where possible. You are presented with all delivery options at checkout.
HOW DO I KNOW WHAT THE DELIVERY CHARGES ARE ? Our system collates the weight of the products you want to order and charges accordingly. Simply put into the shopping basket any items you are considering buying and you will automatically be shown the postage options and costs. You select which option you want at the "Checkout" stage where the costs are finalised depending on your postcode.
COLLECTION FROM OUR WAREHOUSE. We recognise that some people want to collect their parcel with your own courier or call to collect from our warehouse. Please quote your order number on all collections as your ID otherwise the parcel will not be released and do not come in to collect until you have seen the final email saying your order has been 'despatched' (which will mean it is ready to collect). Please only come in from 9am to 5pm on Monday to Friday or call to arrange an alternative time.
FREE UK DELIVERY PROMOTIONS. From time to time we may offer a promotion for Free UK Delivery. If available this will be shown as a postage selection within the checkout process. There may be some postcode or regional restrictions so if you cannot see the offer of a free delivery at checkout then it is not available to your delivery address. All orders will be despatched using Royal Mail 2nd Class unless otherwise shown and cannot be prioritised for urgent despatch.
OPTIONAL DELIVERY INSTRUCTIONS. At the checkout stage there is an optional field that you may use to give delivery instructions and these will be printed on the address label of your parcel. Our Courier and sometimes Royal Mail will need a signature under the service we use, but at their choice they may, at their own discretion follow your instructions. If you do use this field (for example, to "leave in the shed if out") then we cannot be responsible for any lost parcels, we cannot refund your order, and any missing items would have to be re-purchased at full cost.
UK OVERNIGHT and EXPRESS DELIVERIES. We have a cut off time of 12 noon Monday to Friday for same day despatch. Orders placed after this time may be despatched the following day though if your order is really urgent, please call us and we will do our best to send out your parcel. If you are ordering a lot of items that we have to make to order, we will contact you if we cannot meet our despatch target.
WHAT SHOULD I DO IF THE GOODS ARRIVED DAMAGED ? You must inform us within 2 working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Claims after this time cannot usually be considered by our delivery companies so it is important to get in touch with us quickly if the parcel is damaged. Please quote your order number in all correspondence. Please retain any packaging and if it looks like it has been tampered with, please take a quick photo if you can to help us.
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